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Pre Orders

By purchasing a Pre Order, customers are guaranteeing their pair; however, this is not guaranteeing a pair on release day.
Please keep in mind we are Resellers and not a retail store.
Pre Orders begin shipping the following  week as stock is available 
Please allow 1-3 weeks for deliver as some pairs are purchased online from authorized retailers and are shipped to us prior to being sent out to customers. 
If a Pre Order has not shipped by the end of the day Friday of week three, following the release, the customer is eligible for a refund on their pre order.

Example
Release date of February 1st. Customer is eligible for refund or store credit if shoe has not shipped by the end of the day on February  15th. 

For any further inquiries, please contact us at  info@soleful-kicks.com